Delivery & Returns
The Last Order Dates for delivery in time for Easter are as follows:
UK - Monday 15th April
Europe - Friday 12th April
Worldwide - Wednesday 10th April
Please note the above advised order dates are based on Royal Mail Easter 2019 Postage Dates All Orders Placed After 12pm On Thursday 18th April will be dispatched on Tuesday 23rd April.
We offer Delivery at a flat rate of £3.95 Standard Delivery or £5.95 Express Delivery for within UK. For the rest of the world please email us for a quote.
We aim to dispatch all purchases unless otherwise stated within 2 working days, Standard Delivery time is usually within 4-7 working days from dispatch within the UK or 1-2 working days from dispatch via Express Delivery. Any orders placed after 2pm will not be processed until the following working day. Any Express Orders placed after 12pm will be dispatched on the following working day. For International Shipping please allow 7-10 working days from dispatch. All purchases are posted via either Royal Mail or courier delivery. All tax and customs charges where applicable are the responsibility of the customer. We cannot be responsible for any items held up by customs.
Orders will not be dispatched until all items ordered are in stock so please bear this in mind when ordering pre-order or out of stock items. If you would like to receive the rest of your order within our usual delivery time please order any pre-order / out of stock items separately.
We are sure that you will love your items but if for any reason you change your mind or if an item is faulty you have a period of 14 days from receipt to return your items for a full refund.
To be eligible for a refund, your item(s) must be unused, with all labelling / tags still attached and in the same condition that you received them. They must also be in the original packaging. If 14 days have gone by since the receipt of your purchase, unfortunately we will be unable to offer a return.
Please Be Advised Any Sale Items or Returned Items Sent To Us After The 14 Day Period Will Be Refused And A £2.99 Admin Fee Will Be Applied For Return To Sender Service.
Gift cards are non-refundable. Only full priced items are refundable, unfortunately all sale items are non-refundable and non-exchangeable.
Underwear / Swimwear should be tried on over the top of underwear without removing the adhesive strip. Returns cannot be accepted if the adhesive strip has been removed for hygiene reasons. Postage costs are non-refundable.
It is the customers responsibility to return the item(s) and ensure that they reach us. We recommend that you use a recorded postage method for your return to us. We are unable to refund / be held responsible for any goods lost in transit or for any reason not received back to us. To complete your return we require a proof of receipt, please ensure you enclose a copy of your invoice within the package.
Refunds are processed once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Your refund will be processed within 14 days of receipt of the returned item(s).
Unfortunately we are unable to offer free exchanges by post at this present time. If you would like to change your item(s) please follow the returns process and place a new order for the item(s) required. Alternatively If an exchange is offered a £2.99 fee will be applied for return to sender service.